SHIPPING & RETURNS


SHIPPING POLICY:
 

THANK YOU FOR VISITING AND SHOPPING AT RAP KULTURE ®. FOLLOWING ARE THE TERMS AND CONDITIONS THAT CONSTITUTE OUR SHIPPING POLICY. 

DOMESTIC & INTERNATIONAL SHIPPING POLICY:

SHIPMENT PROCESSING TIME: ALL ORDERS ARE PROCESSED WITHIN 1-3 BUSINESS DAYS. SHIPPING AND DELIVERY CAN VARY FROM ANYWHERE BETWEEN 3-12 BUSINESS DAYS  IF WE ARE EXPERIENCING A HIGH VOLUME OF ORDERS, SHIPMENTS MAY BE DELAYED BY A FEW DAYS. PLEASE ALLOW ADDITIONAL DAYS IN TRANSIT FOR DELIVERY. IF THERE WILL BE A SIGNIFICANT DELAY IN SHIPMENT OF YOUR ORDER, WE WILL CONTACT YOU VIA EMAIL OR TELEPHONE. DELIVERY DELAYS CAN IN FACT OCCASIONALLY OCCUR.

SHIPMENT TO P.O. BOXES AND ADDRESSES ADDRESSES: RAP KULTURE ® SHIPS TO ADDRESSES WITHIN THE U.S., U.S. TERRITORIES, INTERNATIONAL AND APO/FPO/DPO ADDRESSES.  

SHIPMENT CONFIRMATION & ORDER TRACKING:

YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL ONCE YOUR ORDER HAS SHIPPED CONTAINING YOUR TRACKING NUMBER(S). THE TRACKING NUMBER WILL BE ACTIVE WITHIN 24 HOURS. CUSTOMS, DUTIES AND TAXES: RAP KULTURE ® IS NOT RESPONSIBLE FOR ANY CUSTOMS AND TAXES APPLIED TO YOUR ORDER. ALL FEES IMPOSED DURING OR AFTER SHIPPING ARE THE RESPONSIBILITY OF THE CUSTOMER (TARIFFS, TAXES, ETC.). 

DAMAGES:

RAP KULTURE ® IS NOT LIABLE FOR ANY PRODUCTS DAMAGED OR LOST DURING SHIPPING. IF YOU RECEIVED YOUR ORDER DAMAGED, PLEASE CONTACT THE SHIPMENT CARRIER TO FILE A CLAIM. PLEASE SAVE ALL PACKAGING MATERIALS AND DAMAGED GOODS BEFORE FILING A CLAIM.

RETURN & REFUND POLICY:

THANKS FOR SHOPPING AT RAP KULTURE ®. IF YOU ARE NOT ENTIRELY SATISFIED WITH YOUR PURCHASE, WE'RE HERE TO HELP. 

RETURNS:

YOU HAVE 30 (CHANGE THIS) CALENDAR DAYS TO RETURN AN ITEM FROM THE DATE YOU RECEIVED IT. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. YOUR ITEM MUST BE IN THE ORIGINAL PACKAGING. YOUR ITEM NEEDS TO HAVE THE RECEIPT OR PROOF OF PURCHASE.

REFUNDS:

ONCE WE RECEIVE YOUR ITEM, WE WILL INSPECT IT AND NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL IMMEDIATELY NOTIFY YOU ON THE STATUS OF YOUR REFUND AFTER INSPECTING THE ITEM. IF YOUR RETURN IS APPROVED, WE WILL INITIATE A REFUND TO YOUR CREDIT CARD (OR ORIGINAL METHOD OF PAYMENT). YOU WILL RECEIVE THE CREDIT WITHIN A CERTAIN AMOUNT OF DAYS, DEPENDING ON YOUR CARD ISSUER'S POLICIES. 

EXCHANGES:

IN THE UNLIKELY EVENT THAT YOU RECEIVE A DAMAGED OR DEFECTIVE ITEM, WE’RE HAPPY TO EXCHANGE THE ITEM FOR A NEW ONE. PLEASE EMAIL SUPPORT@RAPKULTURE.COM WITHIN 30 DAYS OF RECEIVING YOUR PRODUCT TO BEGIN THE PROCESS.

SHIPPING:

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NONREFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

CONTACT US: 

IF YOU HAVE ANY QUESTIONS ON HOW TO ETURN YOUR ITEM TO US, PLEASE CONTACT US AT SUPPORT@RAPKULTURE.COM, SUBJECT: “SHIPPING & RETURNS”